Lizeo® Insights Consumer Intelligence
Get insights to improve the Customer Experience for your business
From millions of Reviews to AI-Driven Insights
In today’s digital world, consumer reviews are essential for online shopping as most shoppers regularly read them and consider them crucial for their purchase decisions. Many consumers refuse to buy products without reviews and admit to changing their minds after reading feedback. Negative comments, overall ratings, and the number of reviews are the most important criteria for shoppers with regards to price.
You challenges
The evolution of commerce and consumer habits have seen e-commerce become the primary sales channel driven by the demand for convenience. Product development cycles have accelerated to meet fast-changing consumer needs. Additionally, there is a growing emphasis on ensuring a seamless customer experience across all touchpoints to enhance satisfaction and loyalty. These opportunities for consumers raise several challenges for your business, such as:
Analyzing reviews from diverse sources and languages consistently
Automating the processing of vast amounts of customer feedback across multiple platforms
Monitoring and enhancing customer experiences across digital platforms, tools, and physical retail locations
Evaluating the performance and quality of your products and services
Assessing the interactions and quality of your customer service
Lizeo®. Insights - Consumer Intelligence
A solution to extract insights from consumer feedback related to your brand and product and those of your competitors
- Data sourcing
- Data collection
- Design and implementation of a Product Referential
- Product matching by category, brand, SKU, features, etc.
- Data processing by AI and product experts
- Topic detection and sentiment analysis
Your key questions
- How can I improve the overall customer experience?
- What’s beyond the product’s ratings?
- What do customer reviews reveal about my product?
- How does my product’s reputation compare with the competition?
Use Cases
- What factors drive customer satisfaction with your brand or products?
- What are the topics that generate the most negative opinions?
- How does consumer opinion evolve over time?
- How is my brand rated according to the analysis of opinions against my competitors?
- What are my strengths and weaknesses in relation to the competition?
- Which topics give me an edge over my competitors?
- How does my brand or product rank according to the performance score?
What we offer
- Classification into standard themes and providing a structured framework for analyses
- Integration of data into our consumer Intelligence platform (Power BI)
- Optional reports with key findings, KPI generation, etc.: Consultant Powered
- Customer data delivery via a powerful, easy-to-use analysis tool (Power BI)
Your benefits
Comprehensive Analysis: Offers insights into customer experience, product strengths and weaknesses compared to competitors, and areas for product or service improvement throughout the purchasing phases
Guidance and Support: Provides assistance and explanations on how to interpret and use the gathered information effectively
Flexible Integration: Can function as a stand-alone solution or be integrated with existing social listening applications
Who is it for?
Consumer care team
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Product management team
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e-Commerce team
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Contact usWould you like more information? Would you like a demo?
Let's work together to find the best approach to meet your company's needs.